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Free delivery on orders over £30!

  • How do I take care of my candles?
    Taking care of your candles is very important. It helps maximise the lifespan of the candle and helps it to burn as efficiently as possible. Here are some of our pointers: - Always trim your wick before every burn. Trim the wick to approximately 1/4 inch length. - Keep the wax pool clear of any wick trimmings, matches or debris before lighting. This prevents the flame from catching and relighting the debris which could result in a wild flame. - Burn the candle for at least two hours at a time, or until the wax has pooled to the edges of the tin to prevent tunneling and leaving a build up of unmelted wax on the sides of the tin. - Do not burn for longer than four hours at a time. - Stop burning the candle when 1cm of wax is left at the bottom of the tin and do no relight.
  • My candle is lumpy and uneven after burning. What went wrong?
    Nothing went wrong with the candle. It's common for uneven surfaces can occur with natural vegetable waxes so don't worry, there's absolutely nothing wrong with your candle. It's a sign we don't mix any type of enhancers into our wax!
  • Do you run a recycling scheme for the candle tins?
    We currently don't run a scheme but the tins we use are widely recyclable and can be reused for other things.
  • How do I remove leftover wax from a finished candle to reuse my tin?
    This is really easy to do. Simply put a small amount of water into a pot and put the finished candle tin into the pot. This will serve as a double boiler. As the water heats up, the wax will melt. Now you can wipe out the melted wax using a paper towel or old newspaper then give the tin a wash in warm soapy water. Never pour melted wax down the drain! The wax will solidify in the pipes, causing them to block.
  • Which countries do you deliver to?
    We are currently only based in the UK and therefore are only delivering to all UK addresses.
  • I changed my mind on my order, can I return it?"
    We accept returns within 14 days of delivery. The item must be unused, in the condition it was delivered in, and in the original packaging. The customer is responsible for paying the cost needed to send it back and is liable for the product during its transport back to us. Any delivery charge from the original order is non-refundable. Once we receive the package, we will check the item before issuing a refund. You will be notified once the refund has been approved and it will be credited through whichever payment method was originally used. The time period to receive the refund varies as it depends on each payment service used. Contact your bank for any further details.
  • I've just ordered by product, when can I expect it to arrive?"
    We aim to dispatch all orders between 1 to 2 working days. Once the order has been dispatched, you'll receive a status update. Delivery of the item can then be expected between 2 to 5 days of the dispatch date.
  • I would like to stock you in my shop. Do you sell wholesale?
    Absolutely! Head over to my stockist page to find out how to purchase.

Frequently Asked Questions

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